We have a 30 day refund and return policy. If you have gone past the 30 days unfortunately we do not offer any refunds or exchanges. If you have any questions regarding our refund policy please feel free to contact us for clarification. Shipping costs are non-refundable however we will happily pay return shipping fees if the delivery is a mistake of Half Moon Hemp (ex you received the wrong item or damaged item).
All Money-Back Guarantee Forms are subject to strict review and refunds/credits are provided at the sole discretion of Half Moon Hemp. Half Moon Hemp reserves the right to refuse refunds or credits, at any time, for orders that exhibit indications of fraudulent behavior.
All our clones are satisfaction guaranteed!
Clones shipped: Once you receive your clones please verify they are all healthy and ready to plant. You will have 24 hours from time of receipt to submit any concerns. After 24 hours you have accepted the quality of the clones and they will no longer be guaranteed. If you are dissatisfied in any way in the health of your clones please take a picture and email the picture to firstname.lastname@example.org. We advise you to plant your clones within 3 days of receiving them for the best outcome.
Please include the following information:
Someone will be in contact with you within 24 hours once we receive your email.
Clones picked up: Alternatively you may pick up your clones from our facility and inspect them prior to taking them. If you have picked the clones up from our facility once inspected you take full responsibility thereafter upon the health of the clones.